HOW TO RETURN A PRODUCT
If you need to return a product, please email us at firstname.lastname@example.org to get an RMA #. Products (including packaging) must be returned in new, resalable condition.
Returns will not be accepted for any of the following items:
Non-defective used or installed items.
Wheels that have had tires mounted on them.
Painted parts, including items the customer has painted and pre-painted parts purchased through I-5 Autohaus.
All freight shipments are not returnable.
All non-defective international orders.
If item you received is damaged or defective, please contact us using the information above within 14 days of receiving your order. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges. An 20% restocking fee will be charged with non-defective return. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a Fedex Return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Return merchandise packages should be shipped after contacting our customer service department per the above instructions to our returns address below:
2656 s grand ave,
Santa Ana, California,92705
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed.